Terms And Conditions
Terms and Conditions:
The following terms and conditions must be agreed to prior to your order being processed. Please read them carefully. Spa covers are non-refundable and non-returnable.
Florida Spa Covers is not responsible for errors in measurements. Please make sure to double check your dimensions. We are not responsible for measurements submitted incorrectly or that are inaccurate, even if you selected a specific model out of our database, you are still solely responsible for the size of the cover. Covers may not be returned for size errors that may be in the database.
Order Processing, Shipping and Responsibilities of the Customer Upon Delivery
During the processing period, we are unable to accept any changes to the order itself (shipping address and phone number changes are always accepted but may result in a fee assessed by the shipping company)
Spa covers will not be made less than the measurements submitted but due to the nature of the materials used, we reserve the right to allow the cover to be no more than 1" larger than the specified size.
If you Have a Caldera or Hot spring Lifter and need plates installed in your new replacement cover. Let us know before placing your order, so we can install them. $50 extra for plates.
Our Spa Covers Are water Resistant, but not waterproof.
We strongly encourage you to place your order through the web site. This avoids any discrepancies in measurements, etc.
If you have an oversized cover or due to circumstances need to place your order over the phone it is the purchaser's responsibility to review the emailed order confirmation.
If you do not receive an order confirmation within 24 hours please contact the office so we may reissue one. After 24 hours the order is considered complete and correct and therefore we are not responsible for the measurements, hinge direction, color, etc.
Our commitment to process orders as quickly as possible is a high priority. Once an order is submitted, processing begins within 24 hours, therefore no changes can be made. You may cancel your order within 24 hours of submitting your order without penalty. Your order cancellation must be submitted in writing via email and sent to email@example.com. After 24 hours your order is processed and the production starts. Therefore, If you choose to cancel your order after 24 hours of submitting the order, there will be a $150 cancellation fee. If you cancel your order via by telephone, you must followup with an email requesting to cancel your order. Once your order has been succesfully cancelled we will send you an email confirmation acknowledging your order has been cancelled. Without a written email acknowledgement from us in writing your order still stands and you agree to our terms and conditions.
Your spa cover will be shipped in a box that will be approximately 4' (H) x 8' (L) and will weigh between 30-60 lbs depending on the taper and foam density ordered.
The shipment is too large to be sent via UPS, FedEx, etc. Because of this we ship all of the covers via common carrier, LTL trucks.
All deliveries are made Monday through Friday excluding holidays. Our freight companies (Estes Express, RAC Transport, or similar) will schedule a time frame for delivery directly with you. This most often is a 3-4 hour window and the times are not actual or guaranteed. Any delivery appointment questions should be directed to the carrier themselves who can be reached at the phone number provided with your shipping notification. If you schedule an appointment for delivery and are not home when the driver arrives, you may be subject to a redelivery fee.
Someone MUST be present during delivery to inspect the shipment for damage. If you leave a note for the driver, you are authorizing them to leave the cover in your possession regardless of damage. With that, you are accepting FULL RESPONSIBILITY for the cover and will have to file the freight claim directly with the freight company should there be any damage.
All spa covers must be inspected prior to signing the delivery receipt. Look first at the box for any damage. If the box has visible damage, open the box. If the cover is damaged DO NOT SIGN the delivery receipt.
IF THE COVER IS DAMAGED THE SHIPMENT MUST BE REFUSED. IF THE PURCHASER OR ANOTHER PERSON ACCEPTING THE SHIPMENT ON THEIR BEHALF SIGNS FOR A DAMAGED COVER AND THE DAMAGE IS NOT NOTATED ON THE DELIVERY RECEIPT, AN EXCEPTION NUMBER IS NOT NOTED, OR THE DELIVERY IS NOT REFUSED THEY WILL BE RESPONSIBLE FOR FILING THE FREIGHT CLAIM DIRECTLY WITH THE FREIGHT COMPANY.
If your spa cover is damaged and you refuse the delivery or you are given an exception number by the driver and the damage is noted on the freight bill, contact our office as soon as possible and we will build and ship a new cover to you within 10-14 business days and file the freight claim directly with the freight company.
All of our spa covers are custom made according to the measurements and color preference submitted by you and therefore NON RETURNABLE. Spa cover lifters may be returned at the purchaser's expense, in their original packaging and with all included hardware. A refund will be issued once all contents are verified. Please note: This does not apply to damaged spa covers that have been refused. Please read the Shipping section above for information on how to handle a damaged spa cover.